Refund policy

Last updated: September 2, 2026

This Refund Policy applies to digital products purchased from Crochet Craft, including the 45 Crochet Patterns Bundle. Our products are delivered digitally. No physical item is shipped or needs to be returned.

Digital products and final sales

Because a digital product can be accessed or downloaded immediately after purchase, orders are generally final once delivery or access has begun. We do not normally provide a refund because you changed your mind, decided not to use the product, lacked the required software or skill level, or purchased without reviewing the product description and technical requirements.

Before purchasing, please confirm that you can open a standard PDF file on your phone, tablet, or computer. Yarn, crochet tools, printed materials, and finished crochet items are not included.

When we will help

Please contact us if:

  • you did not receive the download or cannot access it because of a problem on our side;
  • the supplied file is corrupt, incomplete, or cannot be opened with current PDF-reading software;
  • the product is materially different from its description;
  • you were charged more than once for the same product by mistake; or
  • a refund or other remedy is required under applicable consumer law.

We will first try to resolve technical delivery problems by restoring access, replacing the file, or providing reasonable troubleshooting. If we cannot provide the purchased product within a reasonable time, or another remedy is required by law, we may issue a full or partial refund as appropriate.

Cancellation and withdrawal rights

If you contact us before digital delivery or access begins, we may be able to cancel the order. After access begins, cancellation is generally unavailable.

Customers in the European Economic Area, United Kingdom, and certain other regions may have a statutory cancellation or withdrawal period for online purchases. Where permitted by law, that right may end when you expressly request immediate delivery of the digital content and acknowledge that you will lose the withdrawal right once access or downloading begins. Nothing in this policy limits a right or remedy that cannot legally be excluded.

How to request assistance or a refund

Submit your request through the Contact page in this store. Include your name, the email address used at checkout, your order number, and a clear description of the issue. For a technical problem, include a screenshot or the error message when possible. Do not send complete payment-card information.

Please contact us promptly after discovering a problem. We may ask for information reasonably necessary to confirm the order, reproduce a technical issue, prevent fraud, or determine the appropriate remedy.

Refund decisions

We review requests individually and will notify you of the outcome using the email address associated with your order. Approval of a discretionary refund in one case does not create an obligation to approve other requests. This does not affect remedies required by law.

Approved refunds

An approved refund is sent to the original payment method whenever possible. After we issue it, your bank or payment provider may require additional processing time before the credit appears. We cannot control that processing period.

If a refund is issued, your license to use the refunded digital product ends. You must stop using the files and delete personal copies, except where applicable law provides otherwise.

Contact

Questions about an order, download, or refund can be submitted through the Contact page. Providing your order number will help us respond more quickly.