Privacy policy

Last updated: September 2, 2026

This Privacy Policy explains how Crochet Craft ("we," "us," or "our") collects, uses, and shares personal information when you visit our store, contact us, or purchase or download a digital product (collectively, the "Services"). Our store is hosted by Shopify. Please read this policy carefully. By using the Services, you acknowledge the practices described below.

1. Personal information we collect

Depending on how you use the Services, we may collect:

  • Contact information, such as your name and email address.
  • Order information, such as the products purchased, order number, billing details, currency, and transaction status.
  • Payment information, which is processed by Shopify and its payment providers. We do not receive or store complete payment-card numbers.
  • Account information, if customer accounts are available and you create one.
  • Communications, including messages, support requests, reviews, or other information you send to us.
  • Device and usage information, such as your IP address, browser type, device identifiers, cookie data, pages viewed, referring website, and interactions with the store.
  • Download information, such as whether a digital file or download link was delivered, opened, or accessed.
  • Marketing preferences, including whether you subscribed to or unsubscribed from promotional messages.

2. How we collect information

We collect personal information:

  • directly from you when you place an order, subscribe, or contact us;
  • automatically through cookies and similar technologies when you use the store;
  • from Shopify, payment processors, digital-delivery providers, and other service providers involved in operating the store; and
  • from advertising or analytics partners, when those services are enabled and permitted by your choices and applicable law.

3. How we use personal information

We may use personal information to:

  • process payments, confirm orders, and deliver purchased PDF files;
  • authenticate customers and maintain download security;
  • respond to questions, technical problems, refund requests, or other support needs;
  • operate, maintain, personalize, and improve the store and our products;
  • measure store performance and understand how visitors use the Services;
  • send marketing communications when you have consented or when otherwise permitted by law;
  • prevent fraud, abuse, security incidents, and violations of our terms;
  • maintain business, tax, accounting, and transaction records; and
  • comply with legal obligations and protect our customers, business, and legal rights.

4. Legal bases for processing

Where laws such as the UK GDPR or EU GDPR apply, we process personal information under one or more of the following legal bases: performance of our contract with you, compliance with a legal obligation, our legitimate interests in operating and protecting the store, and your consent. Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully.

5. How we disclose personal information

We may disclose personal information to:

  • Shopify, which hosts the store and provides checkout, commerce, analytics, security, and related services;
  • payment providers that authorize and process transactions;
  • digital-delivery, email, support, hosting, analytics, and security providers that perform services for us;
  • advertising and marketing partners, when enabled and subject to applicable consent and opt-out rights;
  • professional advisers and authorities when reasonably necessary to comply with law, enforce our terms, prevent fraud, or protect legal rights; and
  • a successor or transaction party in connection with a merger, financing, reorganization, or sale of all or part of our business.

We do not sell personal information for money. However, some disclosures for targeted advertising, analytics, or Shopify enhanced services may be considered a "sale," "sharing," or "targeted advertising" under certain privacy laws. Where required, you may opt out through the store's privacy choices or data-sharing opt-out page, or by contacting us.

6. Shopify

Our store is powered by Shopify, which collects and processes personal information to provide the Services and may process information for security, analytics, personalization, advertising, and other purposes described in its terms. Depending on our settings, your consent choices, and the services we use, information about your activity on this store may be shared with Shopify and service providers located in other countries. Learn more in the Shopify Consumer Privacy Policy.

7. Cookies and similar technologies

We and our service providers use cookies, pixels, local storage, and similar technologies to keep the store working, remember preferences, protect checkout, understand store usage, and, where enabled, support advertising and personalization. Some cookies are necessary for the store to function. Where required by law, non-essential technologies are used only after consent.

You can use the cookie banner or privacy preferences made available on the store to change your choices. You can also control cookies through your browser, although blocking necessary cookies may prevent parts of the store or checkout from working. Where applicable, we recognize supported opt-out signals such as Global Privacy Control through Shopify's customer privacy tools.

8. Marketing communications

If you subscribe to marketing, we may send news, offers, or product updates. You can unsubscribe at any time by using the link in a marketing email or contacting us. You may still receive non-promotional communications about an order, download, or support request.

9. International transfers

Shopify and other providers may process personal information outside the country where you live. When required, appropriate safeguards are used for international transfers, such as recognized adequacy decisions or approved contractual protections. More information about Shopify's processing locations and transfer safeguards is available in Shopify's privacy documentation.

10. Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing downloads and customer support, maintaining transaction and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary according to the type of data and the applicable legal requirement. When information is no longer needed, we delete or anonymize it where reasonably possible.

11. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No transmission or storage method is completely secure, and we cannot guarantee absolute security. Please do not send sensitive payment or identity information through the Contact page.

12. Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of your personal information; to restrict or object to certain processing; to withdraw consent; and to opt out of certain sales, sharing, profiling, or targeted advertising. You may also have the right to appeal our response and to complain to your local data-protection authority.

To exercise a right, contact us through the Contact page and describe your request. We may need to verify your identity before responding. An authorized agent may make a request where permitted by law, subject to verification of the authorization. We will not discriminate against you for exercising an applicable privacy right.

13. Children's privacy

The Services are not directed to children, and we do not knowingly collect personal information from children below the age at which they can legally consent to such processing. If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

14. Third-party links

The store may link to websites or services that we do not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

15. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised version will be posted on this page with a new update date. Where required, we will provide additional notice of material changes.

16. Contact us

For questions about this policy or to exercise a privacy right, contact Crochet Craft through the Contact page in this store. To help us respond, include the email address associated with your order and sufficient details about your request. Do not include complete payment-card information.